Shipping & Returns
For orders delivered in the U.K. our standard delivery is approximately 2 - 4 working days and is complimentary over a £75 spend. Please note, if you decide to split multiple items in your order and have them delivered to different addresses there will be a standard delivery charge applicable for each additional address specified and is applicable per package which falls below £75.00. If the total order value in a package is over £75.00 then postage will be complimentary.
For urgent deliveries, we offer Express Services as an upgrade and it is chargeable regardless of the total value of the goods you have ordered. The shipping costs for these are determined from the designated addresses that you enter at 'Checkout'.
Currently, we do not offer same day delivery. Please note that our delivery dates may be affected by public holidays and some geographic locations. Orders placed Monday – Friday (excluding bank holidays) before 2pm GMT using our standard delivery 2 - 4 day service will be dispatched on the same day. It is beyond our control if there are any delays caused by the postal service and no compensation can be claimed because of this. The same applies for parcels that are sent internationally.
If ordering E-Gift Cards these are delivered at no delivery charges as these are delivered by email. If you require us to send you a copy in the post this is chargeable at our standard postal rate, please allow 2-4 working days to receive them. Remember that E-Gift Cards will be sent to your nominated recipient’s email address.
Tipples and Company delivery service insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered and most cases a photograph will be taken upon you receiving the goods, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Tipples and Company and the transfer of responsibility will be in the same way.
If possible, please check the condition of your parcel before you sign for it. If it is damaged, do not sign for it but hand it back to the courier to return to us. If you discover that your item(s) inside the package is damaged after you have signed for it, please call us on 0191 679 0676 or email firstname.lastname@example.org
To purchase products from Tipples and Company, you must be of legal age to buy alcohol in the country in which you reside. Delivery will only be made to individuals of legal purchase age and our delivery company will require a signature or photograph on delivery. Our delivery company will check ID if they are unsure of the recipient’s age.
Currently, we also deliver to Europe. However, due to the implications of Brexit and the extra handling time required at Customer Office for them to clear packages for the onward delivery destination we can not guarantee the number of days it will take for it to arrive. Please factor this extended timescale in to your expected arrival time. Once your package is received in the destination country and held for Customs clearance it is beyond our control. Your package will take a s long as it takes the Customs clearance process to complete.
Please be advised that whilst we ship to most locations within the UK we do not offer this service for Jersey, Guernsey, The Orkney Islands. Please contact us directly on +44(0)191 679 0676 for advice on delivery to these locations.
Unfortunately, as perishable goods and some flammable liquids, we regret that we do not offer returns on our products if delayed by the shipping carrier or if your package is delayed and held at a Customs Office in your designated country pending clearance for it then to be released and sent to your specified address. Any delays caused by this by Customs is not a cause for a refund unless due to defect or fault.
If faulty, please contact us on +44(0)191 679 0676 or email email@example.com detailing your full name and order reference number along with a description of the fault and photographs to support your claim. If you have returned the product(s) to us because they are faulty or not as described, once we have investigated and approved the matter, we will endeavour to replace/exchange the faulty goods as soon as possible or refund the price of a defective product in full and any applicable delivery charges. If your returned goods are purchased using an E-Gift Card, once authorised we will issue a credit note for you to use. (Please refer to Terms and Conditions relating to E-Gift Card purchases). Please be advised that if any goods are suspected to be tampered with then we reserve the right to reject your claim for any refund or compensation.
If there is no fault or any defects with the items you have received but have simply changed your mind about your purchase we can accept a return of goods only if unopened and at your own cost and the shipping fees incurred as of result of this must be paid for by you regardless of the country in which is being returned from.
Can't find the answer to your question here?
Contact us on +44(0)191 679 0676 or email us at: firstname.lastname@example.org and we'll do our utmost to help you find the answer to what you are looking for.