Shipping & Returns

Shipping 

For orders delivered in the U.K. our standard delivery is approximately 2 - 4 working days and is complimentary over a £75 spend. Please note, if you decide to split multiple items in your order and have them delivered to different addresses there will be a standard delivery charge applicable for each additional address specified and is applicable per package which falls below £75.00. If the total order value in a package is over £75.00 then postage will be complimentary.  

For urgent deliveries, we offer Express Services as an upgrade and it is chargeable regardless of the total value of the goods you have ordered. The shipping costs for these are determined from the designated addresses that you enter at 'Checkout'.

Currently, we do not offer same day delivery. Please note that our delivery dates may be affected by public holidays and some geographic locations. Orders placed Monday – Friday (excluding bank holidays) before 2pm GMT using our standard delivery 2 - 4 day service will be dispatched on the same day. It is beyond our control if there are any delays caused by the postal service and no compensation can be claimed because of this. The same applies for parcels that are sent internationally.

If ordering E-Gift Cards these are delivered at no delivery charges as these are delivered by email. If you require us to send you a copy in the post this is chargeable at our standard postal rate, please allow 2-4 working days to receive them. Remember that E-Gift Cards will be sent to your nominated recipient’s email address.

Tipples and Company delivery service insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered and most cases a photograph will be taken upon you receiving the goods, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Tipples and Company and the transfer of responsibility will be in the same way.

If possible, please check the condition of your parcel before you sign for it. If it is damaged, do not sign for it but hand it back to the courier to return to us. If you discover that your item(s) inside the package is damaged after you have signed for it, please call us on 0191 679 0676 or email serve.me@tipplesandcompany.co.uk

To purchase products from Tipples and Company, you must be of legal age to buy alcohol in the country in which you reside. Delivery will only be made to individuals of legal purchase age and our delivery company will require a signature or photograph on delivery. Our delivery company will check ID if they are unsure of the recipient’s age.

Currently, we also deliver to Europe. However, due to the implications of Brexit and the extra handling time required at Customer Office for them to clear packages for the onward delivery destination we can not guarantee the number of days it will take for it to arrive. Please factor this extended timescale in to your expected arrival time. Once your package is received in the destination country and held for Customs clearance it is beyond our control. Your package will take a s long as it takes the Customs clearance process to complete.

Please be advised that whilst we ship to most locations within the UK we do not offer this service for Jersey, Guernsey, The Orkney Islands. Please contact us directly on +44(0)191 679 0676 for advice on delivery to these locations. 

Returns

If you have placed your order online, by mail order or by telephone and have changed your mind about your purchase after receiving the goods, then you have the right to apply for a refund upon returning the items in their original state/condition. To apply for a refund, you must notify Tipples And Company within 14 days of receipt of your order via email or telephone. The date of receipt of goods by you is the date determined by the delivery completion notification provided by the shipping company used for your consignment. Once you have notified us of your wish to cancel your order and would like a refund, you then have 14 days from this notification in which to return the goods in it’s original state, tamper-free and undamaged condition to Tipples And Company. We will then provide a refund to you within 14 days of receipt of goods being received back at our warehouse. Along with your refund/order cancellation request, please provide a printed proof of your purchase. You can obtain a copy of your order by logging in to your account or alternatively you can provide a copy of your order that we emailed to you after your order placed with us. If you cannot provide a proof of your purchase, Tipples And Company reserve the right to not to provide any refund or exchanges. Please note that cancelling an order or applying for a refund can only be carried out by the original named purchaser of the goods.

If the goods you have received are faulty or damaged, please contact us to arrange a return within 14 days from receipt of goods on +44(0)191 679 0676 or email us at serve.me@tipplesandcompany.co.uk detailing your full name and order reference number along with a description of the fault or damage. If you have returned the product(s) to us because they are faulty or not as described, once we have investigated and approved your claim, we will endeavour to replace/exchange the faulty goods as soon as possible or provide a refund value for the defective product in full and any applicable delivery charges within 14 days. If your returned goods were purchased using an E-Gift Card, once authorised we will issue a credit note to your Tipples And Company online account for you to use in our online shop. (Please refer to Terms and Conditions relating to E-Gift Card purchases). Please be advised that if any goods are suspected to be tampered with then we reserve the right to reject your claim for any refund or compensation.

Can't find the answer to your question here?

Contact us on +44(0)191 679 0676 or email us at: serve.me@tipplesandcompany.co.uk and we'll do our utmost to help you find the answer to what you are looking for.